This Privacy Notice for Zebra B Ltd (doing business as MaintCore) ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:
- Visit our website at https://www.maintcore.com
- Download and use our mobile application (Maintcore)
- Use Maintcore, our cloud-based maintenance and operations management platform
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. Contact us at sales@maintcore.com.
Summary of Key Points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
1. What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services. The personal information we collect may include:
- Names, phone numbers, and email addresses
- Job titles and contact or authentication data
- Billing addresses and mailing addresses
- Debit/credit card numbers and usernames
- Passwords and contact preferences
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and security code. All payment data is handled and stored by Stripe.
Application Data. If you use our application(s), we may collect geolocation information, mobile device access permissions, mobile device data, and push notification preferences if you choose to provide us with access or permission.
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, and other technical information. This information is primarily needed to maintain the security and operation of our Services.
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This may include your IP address, device information, browser type, and information about your activity in the Services.
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services, including your IP address, device identification numbers, location, and browser type.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise based on the type and settings of the device you use to access the Services.
2. How Do We Process Your Information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your personal information for a variety of reasons:
- To facilitate account creation and authentication - We process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services - We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support - We may process your information to respond to your inquiries and solve any potential issues you might have.
- To send administrative information - We may process your information to send you details about our products and services, and other similar information.
- To fulfil and manage your orders - We may process your information to fulfil and manage your orders, payments, returns, and exchanges.
- To protect our Services - We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends - We may process information about how you use our Services to better understand how they are being used so we can improve them.
- Analytics and Platform Improvement - To analyse usage trends, improve platform functionality, optimise user experience, and develop new features.
- Operational Monitoring and AI Features - To provide maintenance management, operational monitoring, reporting, and AI-assisted platform functionality.
3. What Legal Bases Do We Rely On to Process Your Information?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on. We may rely on the following:
- Consent - We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract - We may process your information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services.
- Legitimate Interests - We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights.
- Legal Obligations - We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency.
- Vital Interests - We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.
6. What Data Analytics and Integration Features Does MaintCore Offer?
As part of our Services, MaintCore includes data analytics, operational reporting, and system integration capabilities designed to provide you with insights into your maintenance operations and equipment performance.
MaintCore processes your maintenance data, asset information, and operational metrics to generate reports, identify maintenance patterns, and provide recommendations based on your historical data and equipment condition.
Our platform features include the following functions:
- Work order automation and scheduling
- Operational reporting and analytics
- Condition-based maintenance insights
- IoT sensor integration and monitoring
- Historical trend analysis and pattern recognition
8. Is Your Information Transferred Internationally?
Our servers are located in Germany, United States, United Kingdom and Ireland. Regardless of your location, your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland: these countries may not necessarily have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law. We have implemented measures including the use of the European Commission's Standard Contractual Clauses for transfers of personal information.
9. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.
10. How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
11. Do We Collect Information From Minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at david@maintcore.com.
12. What Are Your Privacy Rights?
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include:
- The right to request access to and obtain a copy of your personal information
- The right to request rectification or erasure of your personal information
- The right to restrict the processing of your personal information
- If applicable, the right to data portability
- The right not to be subject to automated decision-making
- In certain circumstances, the right to object to the processing of your personal information
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the contact details provided below.
Account Information: If you would like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.
13. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognising or honouring DNT signals, we do not respond to them at this time.
14. Do United States Residents Have Specific Privacy Rights?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
Your Rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data
How to Exercise Your Rights: To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at sales@maintcore.com, or by visiting http://www.maintcore.com/contact.
15. AI-Assisted Features and Operational Analytics
MaintCore may use operational, platform usage, and service-related data to provide analytics, predictive maintenance functionality, operational insights, automation features, reporting, and AI-assisted services. Where appropriate, data may be aggregated, anonymised, or de-identified to improve platform functionality, system reliability, user experience, and service performance.
MaintCore does not sell customer operational data to third parties.
16. Do We Make Updates to This Notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.
We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
17. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by:
Zebra B Ltd
Data Protection Officer
Email: david@maintcore.com
Phone: 0330 0560850
Higher Ford, Ford
Wiveliscombe
Taunton, Somerset TA42RL
United Kingdom
18. How Can You Review, Update, or Delete the Data We Collect From You?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
To request to review, update, or delete your personal information, please submit a data subject access request or contact us using the information provided above.
Protecting Your Privacy Matters
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